Introduction
EcoEnergy Today ("we", "us") is a UK-based energy services company providing Retrofit Assessments, EPC Assessments, Insulation Advice, Thermal Imaging Surveys, and Heat Pump Suitability Assessments. This policy explains how we collect and use your personal data when you use our website and services.
Information We Collect
We collect: (1) Contact and enquiry data you provide via our contact form (name, email, phone, postcode, property type, services of interest, free-text message). (2) Operational data relevant to service delivery (property details, access instructions, availability, site photos you provide). (3) Technical data from your visit (IP address, device/browser type, pages visited) for security and analytics.
How We Use Your Information
We use your data to: respond to enquiries and provide quotes; schedule assessments and deliver reports; provide recommendations related to energy efficiency and compliance (e.g., EPC/MEES); improve our services and website; maintain security and prevent fraud; comply with legal obligations and insurance/audit requirements. We do not sell your personal data.
Lawful Bases for Processing
We rely on the following UK GDPR lawful bases: Contract (to provide quotes and deliver the services you request), Legitimate Interests (to run and improve our business and website, prevent misuse, and manage relationships), Legal Obligation (to meet regulatory and tax requirements), and Consent (where required for certain communications or optional cookies).
Sharing Your Information
We may share data with trusted partners where reasonably necessary to deliver services you request, such as renewable technology specialists (e.g., IMS Heat Pumps) or estate/letting partners where relevant to your enquiry; with professional suppliers acting as processors (e.g., hosting, email, analytics, form security such as Google reCAPTCHA); and with authorities when required by law. We require processors to protect your data and only process it on our instructions.
International Transfers
Where our service providers process data outside the UK, we ensure appropriate safeguards are in place (e.g., UK IDTA/Standard Contractual Clauses).
Data Retention
Enquiry data is typically retained for up to 24 months from last contact. Contract and service records (including reports) may be retained for up to 7 years to meet legal, accounting, and insurance requirements. We keep data only as long as necessary for the purposes above.
Your Rights
Under UK data protection law, you have rights to access, rectify, erase, restrict or object to processing, and to data portability. You can also withdraw consent where processing relies on it. To exercise your rights, contact us at info@ecoenergy.today. You also have the right to lodge a complaint with the ICO (www.ico.org.uk).
Cookies and Tracking
We use essential cookies for site operation and security (including spam protection such as Google reCAPTCHA). Optional analytics or performance cookies, if used, are only set with your consent. You can manage cookies via your browser settings; disabling some cookies may impact functionality. See our Cookies section for details.
Security
We implement appropriate technical and organisational measures to secure your data against unauthorised access, alteration, and loss. However, no method of transmission or storage is completely secure.
Children
Our services are aimed at adults and property owners/agents. We do not knowingly collect personal data from children.
Contact Us
For privacy enquiries or to exercise your rights, contact: info@ecoenergy.today.
Changes to This Policy
We may update this policy from time to time. Changes will be posted here with an updated 'Last Updated' date.